Open Market Refund Policy

Return Policy:
(From The Time You Receive Your Product)

- 7 Day Full Money Back Guarantee 

- 30 Day Exchange/Return For In Store Credit

*Refunds Will Return To The Same Payment Method Used.
*In Store Credit Comes In The Form Of A Coupon Code.

To get the return process started please fill out the form here.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We work with multiple vendors on The Open Market. Each of which may have an extended return policy. Feel free to reach out to them directly if you're looking to return their product.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items


There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at OpenMarketShopping@OpenSourceMarketing.ZenDesk.com.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, we will send a coupon code in the amount of your order.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4989 S. State Street #57844 Salt Lake City Utah US 84157

You may be responsible for paying for your own shipping costs for returning your item, depending on the return type. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To get the return process started please fill out the form here.